Terms

This website (“Site”) is owned and operated by Moongazy Publishing Ltd (“Moongazy”) which is a company registered in England and Wales under number 06198183 whose registered office is at Devonshire House, 1 Devonshire Street London W1W 5DR, VAT Reg. No: 928 3401 27  and is made available to you subject to the following terms of use (“Terms”) which constitute a legal agreement between you and Moongazy. By accessing and using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms. These Terms may be updated by us at any time without notice and you agree to be bound by the current Terms each time you access this website.

The Site is provided free of charge and any information on the Site or included in any email or newsletter (“Content”) from us is provided on an ‘as is’ and ‘as available’ basis in good faith. Whilst we will use reasonable endeavours to ensure the accuracy of the Content, we make no warranties express or implied as to its accuracy or completeness or fitness for any purpose and we accept no liability in respect thereof. You agree that your use of the Site is at your sole risk. Moongazy will not be liable for any damages arising from use of this site, including, but not limited to, direct, indirect, incidental, consequential and punitive damages.

It is your responsibility to ensure that your use of the Site is in no way unlawful, and you fully indemnify us against any liability we may incur as a result of any use by you which is unlawful, or which is in breach of these Terms.

SITE REGISTRATION

If site registration is available to you, by registering, you agree to provide accurate information and that we may store and process your personal information in systems and databases located outside of your home country. You are responsible for maintaining your account and password and it’s confidentiality. You agree to accept responsibility for all activities that take place using your account. We reserve the right to terminate access to your account if, at our sole discretion, we deem it has been inappropriately used. You must notify us immediately if you believe there has been unauthorised use of your account.

DISCUSSION BOARDS AND COMMENTS

If posting is available to you, when posting or leaving comments on the Site, you agree that any messages, data, images, videos, links or any other content you publish to the Site (“Postings”) will not be unlawful, abusive, deceptive, libellous, threatening, misleading, defamatory, obscene, indecent, hateful, racist, an invasion of privacy, or would constitute or encourage a criminal offence, violate the rights of any party, infringe on any patent, trademark, copyright, right of publicity, or other intellectual property right of any party, contain software viruses, files or programs to disrupt, damage, or limit the functioning of the site or any other software.

You agree that Moongazy has the right to monitor Postings and remove Postings that violate these Terms, but is not responsible for Postings and has no obligation to monitor, edit or remove Postings solely at your insistence.

ADVERTISEMENTS AND SPONSORSHIP

This website may display advertising and sponsorship. Moongazy is not responsible for any error, inaccuracy or illegality of any advertising or sponsorship.

THIRD PARTY CONTENT

Third party content may appear on this Site. Moongazy is not responsible, and therefore assumes no liability for any third party content appearing on the Site. You further acknowledge that Moongazy does not endorse or control the information in the third party content and that the content does not reflect the beliefs of Moongazy.

BUYING FROM THE STONEWYLDE ONLINE SHOP

If you are buying from Moongazy via this Site, then the following terms also apply;

Contact Details

If you have any questions regarding the Stonewylde Shop, its products or an order that you have placed please contact us via our contact page.

Shipping Policy

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We insure all items sent internationally, but this does incur an additional “handling” fee.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. If you are a UK customer, please note as default we ship 1st Class using Royal Mail proof of posting. If you prefer, you can choose the special delivery option which will need to be signed for and provides greater peace of mind. For items with a high value such as jewellery we recommend you choose the Special Delivery service which provides a greater level of compensation should your item go missing once we have sent it.

Please also note that the shipping rates for many items we sell are dimensions and weight-based. The weight of any such item can sometimes found on its detail page.

Returns Policy

Moongazy wish you to be totally satisfied with your the purchase of your goods. If for any reason you are not entirely happy with your order Moongazy will refund the value of the goods supplied provided the goods are returned ‘as sold’ in the original packaging complete ‘as new’ and unused. Provided the above conditions are met, Moongazy will repay you the value of the goods (excluding delivery costs) within 30 days from receipt of the returned goods without any further charge to you except the direct cost of returning the goods.

You should expect to receive your refund within four weeks of posting your package, however, in many cases you will receive a refund more quickly.  This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Please be sure to remember to obtain proof of posting in case your returns get lost. We cannot he held responsible for returns not received by us.

If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

The return address: if for any reason you don’t receive any instructions, then please contact us via our contact page for the return address.

Your statutory rights as a consumer are not affected if, for any reason, you wish to return a product bought from the Stonewylde online shop.

Pricing

The total cost of your order reflects the price of the items ordered, minus any discount, plus a shipping charge for handling, packing and postage by the method you select.

All products are priced in pounds sterling (£), or converted to your currency of choice, and include UK Value Added Tax where applicable.

Safe Shopping

Our secure server software (SSL) is the industry standard for secure commerce transactions.

All personal information, including credit or debit card number, name and address are encrypted using 128-bit security so that all transmissions over the internet between your browser and our server cannot be read by anyone unauthorised. Your credit card details are only used to pay for the goods using Paypal. We never actually learn or process your credit card details in any way.

We accept most major credit cards via the PayPal option. You will not be required to create an account.

Availability

Availability information of our products is listed on each individual product. All items in stock are usually dispatched within 3 working days after an order has been placed. We aim to deliver within 3-5 working days for UK orders, within 7 to 14 days for European destinations and within 12 to 24 days for the rest of the world. If Moongazy has insufficient stock to deliver the goods you have ordered Moongazy will inform you by e-mail at the address given in your order form and any sum, which may have been debited from your credit card, will be re-credited to you within 30 days of the date of your order.

Your Undertakings and Warranties

You warrant that the information given on your order form is complete and accurate.

Acknowledgement of Order

When you have completed your order you will be sent an e-mail confirming your order. It will state what the products are, the cost (including VAT and P&P) and delivery and invoice details. If your order has been unsuccessful you will be made aware of the reason why and possible explanations.

Our Contract

A legally binding contract between you and us will be formed when we send you an email confirming that we have dispatched the product(s) to you. This email shall represent our legal acceptance of the offer you made to purchase the product(s) when you completed your order. If we confirm to you that some but not other products that you have ordered have been dispatched, those product(s) that have not been dispatched will not form part of our contract with you. In the event of any change e.g. in price or expected delivery date between completion of your order and contract formation, we shall inform you and you shall at that point have the right to either (i) accept such change (in which case your email reply will represent a new offer which we will accept upon notification of dispatch) or (ii) reject such change (in which case your email reply will represent a withdrawal of your order, or the relevant part of your order as the case may be).

Data Protection

Moongazy will never make your personal details available to other companies for marketing purposes. We will keep a record of your address details with the intention of sending your order and subscribing you to our Stonewylde and Kit Berry email newsletter which you may unsubscribe from at any time.

You do not have to create an account to buy from the online shop, but doing so will automatically subscribe you to our newsletter and allow you to manage your orders. Should you no longer wish to maintain an account with us, then please notify us by email that you wish to close your account.

Payment

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, your order will not be accepted and Moongazy will not be liable for any delay or non-delivery.

Damaged Goods or Incorrect Deliveries

Our warranty is subject to the following conditions: (i) the goods must be stored, cared for and used appropriately; if you do not store, care for them or use them appropriately we cannot be held responsible for faults or problems that arise as a result; (ii) any claim by you in respect of any shortages and/or defects in the goods must be notified to us by you within seven days of the delivery date, stating the nature of the shortage/defect and quoting the invoice no.; failure to so notify us will deem you to have accepted the goods. In some cases Moongazy may require you to return the defective goods to Moongazy at its cost. Where you make a valid claim in respect of any shortages or defects and we are liable for the claim, we can at our option make up the shortages or replace the goods free of charge, or refund the price of the goods in question to you. In addition for defective goods we will refund you reasonable costs incurred for postage of the goods, but we shall have no further liability to you. If you do not notify Moongazy accordingly, Moongazy shall have no liability for any defects and you shall be bound to pay for the goods.

Validity

By ordering a product you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes.

Force Majeure

Moongazy shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

LIMITATION OF LIABILITY

Although we take every care to ensure accuracy, we make no warranties as to the accuracy of the information we place on our web pages. The extent of our liability for any breach of these terms and conditions shall be limited to the value of the goods ordered by you in the relevant transaction.

INVALIDITY OF TERMS AND CONDITIONS

If for any reason part of these terms and conditions is unenforceable; the validity of the remaining terms and conditions shall not be affected.

GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with English Law and agree to submit to the exclusive jurisdiction of the English courts.

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